Key responsibilities

• Provide IT helpdesk support to internal employees.
• Work with the IT team and vendors to implement IT infrastructure.
• Follow internal IT standards, procedures and policies.
• Manage IT devices including laptops, desktop PCs, servers, tape library, routers, switches, firewalls, PBX, PDS, software, etc.
• Rapidly register, troubleshoot, solve, track, and archive issues related with IT infrastructure and product.
• Provide product technical support to clients by phone, through e-mail and onsite.
• Provide basic technical training to internal employees and clients.

Qualifications

• University or degree in computer science, information technology or related majors.
• At least 2 years work experience in IT helpdesk support and technical support.
• Hands on experience with Microsoft Windows® Server, Windows® XP, Office, Linux/Unix, and other popular software.
• Knowledge of PC and server hardware, network devices, PBX, PDS, and so on.
• Strong trouble-shooting and problem solving skills.
• Good communication skills, service attitude and ability to be a team player.
• Good English is needed.
• Cisco CCNA, Microsoft MCSE or Linux certificates are preferred.

Revenue

The compensation package is very competitive.

Miscellaneous

Candidates should be located in Beijing.

Interested parties should email their resume with cover letter including salary requirements to:
resume.china@auralog.com under the reference “TECH-0701”

Company introduction

AURALOG is the global leader in language learning software. We are an international company with offices in France, Germany, Italy, Spain, UK and China. Our China office is located in Beijing next to the World Trade Center (Guomao).

AURALOG's range of products (TeLL me More) and services respond to the demands of three different markets: corporate, education and retail.
Our solutions are available in English (American and British), Spanish, German, French, Italian, Dutch, Chinese, Japanese and Arabic.
Today, AURALOG's language methods are distributed more than 65 countries. Available in more than 30 interface languages, they are adapted to the specific needs of each country.
The quality of AURALOG's products and services has helped us win a number of international awards such as the IST Prize:, the European Union's EuroPrix, and EMMA Awards
Since launching our e-learning solutions, AURALOG has equipped more than 300 corporate groups and organizations throughout the world, including: China Telecom, Air China, Lining, Beiwai online, Capital Normal University, Neslte, IBM, Konika Minolta, Berlitz, British Aerospace Airbus, Belgacom, Casino, Colas, Compaq, Dassault Systèmes, GlaxoSmithKline Biologicals, Péchiney, Telefónica, Valeo and the West Point Academy.